Abstract
Microsoft has such a pervasive commercial presence that people working professionally in computing must expect that the company's behavior will affect their own work and reputation in many ways. It's difficult to ignore Microsoft and only too easy to snipe at the company, but Microsoft's effect on the computing profession, as distinct from its effect on the industry, might be harmful to a degree that would justify severe criticism. Microsoft Word's lack of a versatile and visible markup language can make using the package a nightmare-and reflects poorly on our profession. In addition, one's struggle to get help from Microsoft technical support can often be fruitless and expensive.
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