Crossing the Work/Life Boundary with ICT: Moderating Effect of ICT Perception on the Relationship between Cross-domain ICT Use and Work/Life Conflict

Abstract

Information and communication technology (ICT) enables employees to seamlessly traverse work and life domains, and thus impacts employee work/life interactions. Employers today are mindful of employee work/life interactions as an important element in employee wellbeing. With ICT being an integral element of today’s workplace, the ICT implications on work/life interactions have great relevance for the employers and policymakers. Literature on ICT and work/life interactions have focused on the Western and/or developed countries. Considering the rapid adaptation of ICTs in developing countries, it is important to understand whether the effect of ICT use on work/life interactions is universal. This study examined the impact of cross-domain ICT use on individual work/life conflict using a sample of professionals/ managers from Sri Lanka. Next, the cognitive dissonance theory was used to examine whether individuals’ perception towards ICTs (positive or negative) has a moderating impact on the aforementioned relationship. The findings validated the literature by demonstrating that cross-domain ICT use positively relates to work/life conflict even in the Sri Lankan context. Next, the results empirically demonstrated that individuals with negative perception towards ICT tend to experience a stronger relationship between work ICT use beyond times and work-to-life conflict. The theoretical contribution together with the implications for employers, human resource practitioners and individuals are also discussed.