Abstract
Charles T. Goodsell The behavior of postal clerks to clients is compared in Costa Rica and the United States using unobtrusive observation by observer-clients in high and low-status roles. Contrary to expectations suggested by previous research, role impingement and other nonbureaucratic behaviors are displayed in the United States as well as Costa Rica, but in different ways. Distinctions by client status and country were particularly apparent in conversation and other actions not minimally required by the official task. The Costa Rican clerk appeared more role confident than his United States counterpart, particularly toward the higher-status client.
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