Abstract
Existing pressure for the confrontation of a radically changing external environment has led many companies to invest in various Information Systems, such as Enterprise Resource Planning (ERP), in order to optimize their production processes and strategies. Despite the fact that ERP system is an important strategic tool, many companies fail to take advantage of its benefits due to their default in many aspects of management and implementation. This study aims to investigate the critical success factors of enterprise resource planning system implementation and build a categorization framework so as to create a theoretical base that enhances any further research approaches in various sectors of the economy. Therefore, 37 ERP critical success factors were identified by using Content Analysis method and classified into relative categories to the ERP orientations of implementation and the ERP life cycle phases. Finally, these two types of categorization were merged in order to examine the critical success factors’ behavior during the ERP implementation. This paper and the multilateral theoretical framework it creates, sets out how critical success factors must be taken into account by companies and marks a beginning point that promises a sequence of further research approaches in particular economic sectors or in a set of them. By fulfilling the purpose of this study, a significant contribution to computer science literature and especially to the ERP field is offered.
Highlights
Competitiveness and globalization have caused radical changes in the business environment [1] something that led many companies to rely on various Information Systems, such as Enterprise Resource Planning (ERP) [2, 3] in order to optimize their production processes and strategies
This study aimed to investigate the critical success factors of enterprise resource planning system implementation and build a categorization framework in order to create a theoretical basis that will enhance any further research approaches in various sectors of the economy
In order for the study’s legitimate objective to be achieved, the critical factors of successful ERP implementation were initially determined by reviewing the relevant literature through the use of content analysis method
Summary
Competitiveness and globalization have caused radical changes in the business environment [1] something that led many companies to rely on various Information Systems, such as Enterprise Resource Planning (ERP) [2, 3] in order to optimize their production processes and strategies. The unsuccessful implementation may be caused by organizational change, wrong organizational politics, inefficient project management, incorrect understanding of the system, incompatibility with business processes, poor management support and user education as well [13, 24] These facts led many researchers to investigate factors that contribute to the successful implementation of ERP system in order to inform managers about the risk of adopting an ERP system and supply them with the necessary managing tools. CSFs’ investigation and categorization, based on a literature survey, build a theoretical framework for further research approach in various economic fields which is the principal aim of this study By fulfilling this aim, this paper offers a significant contribution to computer science literature and especially to the ERP field. It should be mentioned that this paper has the following structure: 1) a literature review of previous studies about the identification of critical success factors and their categorization; 2) the examination of the theory of content analysis; 3) the identification of critical success factors that was achieved by implementing the content analysis method; 4) the factors which were classified into two types of categorization and were merged with each other; 5) the conclusions that are drawn about the present study’s content, 6) present study’s practical implication and originality, 7) proposals for further research approaches and 8) research limitations
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
