Critical Success Factors in Operation Phase of Private Finance Initiative (PFI) Projects

Abstract

Private Finance Initiative (PFI) is a collaboration between private and public sector in procuring public infrastructure projects begin with designing until the operational phase. The notion has existed in Malaysia since 1980s and trend would have been maintained to the present day. The schemes have unveiling by Malaysian government with aimed to enhancing the efficiency and quality of public infrastructure projects. However, there are some criticism arises during the operational related to the quality of the service delivery had been provided by the facilities management Contractors (FMC). Hence, the aim of this paper is to cultivate the significant success factors in operation phase in order to upsurge the effectiveness of PFI projects. Nine critical factors of operational phase has been identified through in depth analysis of case study via semi structured interviews. The research output is expected to assists the FMC to identify success factors during the operational phase, which could be reinforcing the quality of the service delivery performance of PFI projects.