Critical Success Factors in IT Project Management Effectiveness: A Study in Thai Firms

Abstract

Pragmatic approach to project management methodology can enhance success. Project managers must confront and overcome obstacles, and utilize methodology to maximize the chances of success. The lack of quality processes will impact on project schedules and budget. Project management practices follow common guidelines; however, these may be customized for different types of projects. This study reviewed the key elements pursuant to project success and achievement. Managers from 12 leading Thai firms were interviewed to discuss success factors for their IT project management. Results were illustrated by an innovation model of IT project management effectiveness framework. We found influencing factors of project manager skills, quality management, scope management, change management, and communication management. Practical implications were suggested, along with the potential for future research.