Critical Success Factors in Implementing Enterprise Resource Planning Systems for Sustainable Corporations

Huang Huang,Chiu Chiu,Chao Chao,Arniati Arniati

doi:10.3390/su11236785

Abstract

More and more companies are significantly introducing enterprise resource planning (ERP) systems to secure enterprise resources for effective distribution and provide accurate data for sustainable development in enterprise. Recently, Type B laboratory has promoted the utilization of the corporation’s own sustainable developments of the business model philosophy to affect the society and to solve social and environmental issues. The form of organizations arising from this certification process is referred to as the B Corporation, and this represents the implementation and commitment to sustainable development. Thus, decision-makers of B Corporation who can utilize ERP system tools well can coordinate sustainable activities better. There is not enough literature at this stage to provide the key success factors of implementing the ERP system for the B Corporation in Taiwan. This study extensively reviews the literature and conducts a modified Delphi expert questionnaire survey to elucidate the critical success factors of B Corporations’ implementation of ERP systems. The research results can assist the sustainable value of B Corporation and contribute to the current literature of improving critical success factors. The limitation of this study is that it only represents the perspective of B Corporation in Taiwan. Second, this study is unable to encompass all key success factors (CSFs) pertaining to ERP systems.

Highlights

With the increasing popularity of information technology and the trend of adopting computerized operations in various commercial transactions, more and more companies introduce information systems to assist business operations [1]
General literature proposed including enterprise resource planning (ERP) project assessment measures at the start of the system implementation to address concerns such as on-time deliveries, customer order-to-ship time, inventory turns, and vendor performances [128]. This information suggests that business operators have begun paying attention to typical Critical Success Factors (CSFs) and data evaluations on their relationship with consumers and customers. We find that these impacts and relationships prompt business operators to notice whether the use of ERP systems affects their corporate social responsibility (CSR) management decision performance and product quality control data increases the reliability of internal control, and enhances positive brand image and sustainable operation of enterprises
B Corporations use the power of business to solve societal and environmental problems and build a more inclusive and sustainable economy

Summary

Introduction

With the increasing popularity of information technology and the trend of adopting computerized operations in various commercial transactions, more and more companies introduce information systems to assist business operations [1]. Several studies have indicated that ERP systems are likely to reduce inventory levels, cut costs, shorten delivery periods, increase productivity, promote corporate communication, hone information and decision-making skills, and improve customer services [5,6,7]. Due to these potential strengths, an increasing number of small and medium-sized enterprises (SMEs) are attempting to implement and operate ERP systems [6]. Classical ERP systems significantly improve business processes and enterprise resource management. Such systems are the nerve center and record system for numerous enterprises [10]

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Methods

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Discussion

Conclusion