Abstract
It is necessary to identify critical success factors (CSFs) that affect the construction process. This paper’s aim is to define the CSFs considering views of all construction project stakeholders. The contribution of this paper is to categorize project success factors into categories and quantify the effect of each category taking into account the effect of all stakeholders on project efficiency and progress. To achieve this objective, a comprehensive literature review was carried out. After literature review, 40 success factors were compiled into seven categories: project-related factors, company- and work-related factors, client-related factors, project management factors, design-team-related factors, contractor-related factors, project-manager-related factors. Consequently, a survey including these listed success factors was prepared and distributed to various experts in the construction field to be ranked; 148 responses were received. Employing the Relative Importance Index (RII) and traditional Analytic Hierarchy Process (AHP) method with Saaty random index that prioritizes these CSFs, the collected data were analyzed after receiving responses. Even though there were disagreements in stakeholders’ views and their goals, significant areas have been identified as project financial issues, managerial aspects, and authorities’ approval mechanism. The outcome of this paper would be used by construction industry professionals to support, evaluate, and measure the success of projects for better allocation of resources.
Highlights
Performance is a critical concern and the success of the construction projects will face several challenges during project delivery
The main objective of this paper is to identify the critical success factors (CSFs) that contribute to the project success
This study is different from the others in the literature because it considers the effect of project stakeholders on project success
Summary
Performance is a critical concern and the success of the construction projects will face several challenges during project delivery. There is a gap in studying all relevant factors that affect performance of projects considering the perception of success by project stakeholders. The major contribution of this paper is to categorize project success factors into categories and quantify the effect of each category on project performance and success considering all project stakeholders. A survey including these listed success factors was prepared and distributed to various experts in the construction field to be ranked These factors and their relevant categories were used to gather perceptions of the owners, contractors, and design, supervision, and project management consultants about project success. A list of prioritized factors is provided with the help of AHP and Relative Importance Index (RII) This prioritization would result in a suitable allocation of limited project resources such as money, manpower, and equipment. The discussion of results provided industry with recommendations on the basis of priority values
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