Critical Issues in Enhancing Team Performance in Computer-Based Systems

Abstract

Many complex, computer-based systems are characterized as requiring successful team rather than individual performance. In systems such as combat information centers, air traffic control centers, and aircrew cockpits, the various individuals must coordinate their performance with other individuals in a relatively rigid task and communication structure in order to complete their mission successfully. Given the widespread existence of requirements for team functioning, it is surprising that the research literature dealing with team performance is so limited.