Abstract
<p><strong>Abstract—</strong> Health service is a very complex and expensive public service and it is a highly sensitive service that highly determines the human capital besides knowledge. In this study we used six technology dimensions (product design, patient relationship management, supply chain management, knowledge management, environment, and governance structure), that highly determine an effective adoption of telehealth health care service. We used DNAP model (DEMATEL and ANP) to evaluate and prioritize the weights of the factors that influence an investment in telemedicine health care service. The results of this study show that product design and patient relationship management has a higher interaction with the rest of the selected dimensions such as knowledge management, supply chain management, governance, and environment. Within the product design with respect to the rest of the dimensions, behavioral requirement ranks first, next knowledge requirement, and third technology requirement; patient relationship management with respect to the rest of the dimensions, the ranking is: social network ranks first, next patient service, and third empowerment.</p>
Highlights
With growing population and the corresponding pressures on basic services, public investment and its social and economic viability tradeoffs is crucial for governments and public institutions to prioritize the most urgent dimensions of these services
It employs the house of quality (HOQ), which is presented by a matrix describing the relationship between customer requirements and product functions or characteristics
Under dimension product design (PD) with respect to patient relationship management (PRM) we have the following pair-wise comparison between criteria resulting to an analytic network process (ANP) sub-matrix: Table 8
Summary
With growing population and the corresponding pressures on basic services, public investment and its social and economic viability tradeoffs is crucial for governments and public institutions to prioritize the most urgent dimensions of these services. Human health is the most critical and sensitive issue for sustainable development and life continuation. In this regard, Telemedicine has become the most promising solution to the complex problems of the healthcare industry. To expand access to health services for a large number of populations given the limited human and financial resources, it is imperative to identify the key driving forces that influence the adoption of telemedicine and their relative influencing weights so that investments are prioritized based on feasible options. 6 descriptions of DEMATEL and ANP, section 7 application of DNAP and results analyses, section 8 conclusion
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