Critical crisis management competencies: Perspectives from universities of technology leadership

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AbstractThe South African Higher Education sector has faced challenging times recently, notably the #FeesMustFall student protest crisis, which inflicted damages exceeding R1 billion, and the COVID‐19 pandemic, claiming over 102,000 lives in the nation. Against this backdrop, a critical investigation has been initiated to discern the indispensable crisis management competencies required by executive management members of Universities of Technology (UoT) in South Africa. This exploratory study emphasises the higher education landscape, recognising its pivotal role in national development. Employing qualitative face‐to‐face interviews, the research aims to delve into the experiences of executive management members, providing insights into the nuanced demands of crisis management within the higher education context. In response to the challenges posed by the COVID‐19 pandemic, the study adapted by utilising online face‐to‐face meetings, ensuring a thorough exploration of crisis management competencies. Beyond mere identification, the research attempts to elucidate the profound significance of these competencies within the unique context of higher education institutions during crises. The findings contribute not only to the broader understanding of crisis management but also underscore the particular relevance and implications for the resilience and adaptability of South African UoT in the face of multifaceted challenges.