Criteria for assessing technological capabilities of logistics enterprises in Vietnam: Empirical study at two logistics enterprises X and Y

Abstract

The study focuses on synthesizing, analyzing and selecting criteria to assess technological capabilities for logistics enterprises in Vietnam and illustrates how to deploy criteria in practice by empirical study at two logistics enterprises X and Y. Based on the desk research, 5 in-depth interviews, the study identifies and modifies 11 main criteria - awaring the need to improve, searching, building distinctive core capabilities, developing a technology strategy, assessing and selecting the technological solutions, acquiring and absorbing the technologies, implementing and effectively using the technologies, learning to improve technological capabilities, forming and exploiting linkages with a network of suppliers and collaborating firms, human resources, facilities - and 44 sub-criteria according to technology management process approach. Combining IPA method, RADAR diagram and SPSS software, the empirical results of testing the criteria show that enterprises X and Y mainly remain the weaknesses in facilities and technological assessment and selection. Overall, this study provides a quantitative approach for logistics enterprises’ managers to make appropriate decisions on investment and technology development. In addition, for enterprises in other industries, this study is a useful reference for building and applying the criteria set to assess technological capabilities. Moreover, for researchers who are interested in technological capabilities, this study provides empirical results of assessing technological capabilities for logistics enterprises in Vietnam based on the approach of technology management process.