Crisis Management and Staff Work Quality in Apparel and Textile Industry: Perspective from Italy

Abstract

The art of managing an emergency situation at the workplace through effective planning and quick action refers to crisis management. An unstable condition which leads to major disturbances at the workplace must be controlled immediately for effective functioning of the organization. During the past few years, the textile and apparel industry in Italy has been concentrating on developing its end-product segment, which includes apparels. Unlike earlier, when the Italian textile industry ensured that its focus on basic textile products didn't suffer following promotion of end product segment, things have changed now. One minor disadvantage that the industry has suffered following this shift in industrial approach is that the cotton yarn and fabric production has declined persistently in last few years. The sector which reported the lowest revenue in 2019 was the manufacturing of cordage, ropes and twines with a value of about 228 million euros. The fractious cultural movements that induce successive crisis are confronted by organizations that crisis their property, and therefore their on-going prospects. These have lately presented themselves in a variety of failures that range from financial failure, epidemics, and other natural calamities; violent actions among staffs and from terrorist factions as well. From the literature there is no doubt that apparel and textile industries in Italy have to cope with stress and job satisfaction of their employees with these two elements one affecting the other and if both function well could lead to positive results for employees’ work and organization. The study concludes that crises in the apparel and textile industry in Italy are often caused by the complexity of systems and organizations but also from incorrect or disputed decisions as well as from the interaction between technological systems and people who are trying to manage them, which significantly impacts on staff work quality. Keywords: Crisis management, Staff work quality, Apparel &Textile industry, Italy