Abstract
The arrival of COVID-19 to Spain marked a significant change in our globalized society. Communication of service information from local administrations in crisis situations has played an essential role in keeping citizens informed at all times. Telegram and its broadcasting channels have been the tool chosen by many municipalities to disseminate their information. The purpose of this research is to study the way in which local institutions have introduced Telegram among their communication tools and the use it has been given during the health crisis. The results show how the fact of being a means of direct contact with the citizenry and the ease that exists to subscribe to their channels have led the town councils to make great use of this instant messaging application within crisis communication situations such as that experienced in Spring 2020.
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