Creeping under the skin: manifestations of client violence towards social workers in Swedish individual and family services

Abstract

ABSTRACT Client violence can affect social workers negatively. In this paper, we explore what the experience of client violence entails for social workers who exercise public authority in Swedish individual and family social services. The empirical data are based on qualitative interviews with social workers (n = 19) and analysed using inductive thematic analysis and power theory. The results show that social workers experienced physical and non-physical violence, often perpetrated through several related incidents. Clients’ use of violence was mainly in reaction to social workers’ exercise of public authority. Organization and delivery of social services seemed to create friction that agitated clients, while putting social workers at risk of violence. Social workers situated client violence in two arenas, i.e. the professional and private arena, with perceived aggravation of the violence as it transcended the professional boundary into their private life. The paper highlights the importance of organizational culture that values and promotes the aspirations, dignity and wellbeing of clients and social workers.