Abstract
Hospital emergency departments (EDs) and intensive care units (ICUs) are part of the frontline response to the coronavirus disease 2019 (COVID-19) pandemic, caring for both infected and uninfected critically ill patients. To maintain effective sustainable multidisciplinary teams of health care workers, team dynamics and institutional support structures must be strong. During this pandemic, health care workers in EDs and ICUs have been susceptible to unique influences and fears.1,2 Mayo Clinic responded to concerns of their health care workers by rapidly implementing changes in communication approaches throughout the institution, which EDs and ICUs used to meet the needs of staff in these strategic areas.
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