Creating Public Value through Digital Government: Lessons on Inter-Organizational Collaboration and Information Technologies

Abstract

Creating and delivering public value is becoming an important goal in digital government projects around the globe. Moreover, the transition from government to governance has revitalized the interest in inter-organizational collaboration and new approaches to technology development. In working towards a better understanding of the interactions between institutions, organizations, new forms of collaboration, and value creation, we test a model based on the technology enactment framework and survey data. Our results suggest that regulatory frameworks have an impact on facilitating the development of effective organizations, increasing collaboration, and producing better information technologies. Additionally, inter-organizational collaboration and specific technology enactments have an impact on the creation of value, but enacted technology appears to be unrelated to collaboration. Further exploration of how different forms of inter-organizational collaboration and information technologies impact the process of public value creation in a more coordinated fashion is necessary.