Abstract
This chapter briefly examines government interest in intranets, describes the experiences of six federal government agencies in developing agency-wide intranets, and identifies and analyzes trends in intranet use, sources of growth, and impediments to further development. The six agencies are: the Department of Transportation, the Department of Housing and Urban Development, the Environmental Protection Agency, the General Services Administration, the Department of Commerce, and the Department of Justice. The case studies reveal six overall trends in intranet use and development including the importance of upper management support in planning and launching and the importance of marketing in ensuring staff use. The authors conclude that intranets offer more potential for enhancing communication and management and that further development of intranets is likely.
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