Creating good practice in effective sustainability management by implementing the EFQM model

Abstract

The aim of this article is to identify the possibility of developing a set of good practices that fit into the idea of effective sustainability management. According to the authors, this is possible through the implementation of the EFQM model in organisations. However, in order to confirm this thesis, it is necessary to identify the guidelines of the model and assess the status of implementation of the above model in selected organisations.Verifying the hypothesis required a literature study, the results of which were practically verified by empirical research of a qualitative nature. The literature research used a systematic literature review, which enabled the authors to identify key literature items discussing the EFQM model. The results of the literature research will be presented in the first section of the article. The literature research was complemented and verified by empirical qualitative research in which the authors applied a case study analysis of selected business entities that have implemented the EFQM method. The case study was complemented by interviews conducted with the organisation's managers and two focus groups.The research carried out enabled the authors to develop and identify recommendations that could constitute a set of good practices enabling the realisation of the idea of effective sustainability management through the application of the EFQM model.