Abstract
Product service system (PSS) design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT) technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of “pseudo actors” that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with “pseudo actors” are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design.
Highlights
Product service system (PSS) design has drawn much attention recently because of its important link to sustainability
This study proposes a method following the sequence of identifying a “problem,” finding alternative uses of Internet of Things (IoT) technologies as solutions, and evaluating the “value” offered to customers with the IoT technology application
This study proposes a practical design method that extends visual mapping methods by introducing “pseudo actors” to help design PSSs that plan to incorporate IoT technologies
Summary
Product service system (PSS) design has drawn much attention recently because of its important link to sustainability. Goedkoop et al [1] argued that in a PSS service should be jointly considered with product design so that higher eco-efficiency can be achieved. A definition of PSS given by Mont [2] is “a system of products, services, supporting networks and infrastructure that is designed to be competitive, to satisfy customer needs, and to have lower environmental impact than traditional business models”. Ceschin [3], Tukker [4], and Piscicelli et al [5] argue that PSS is a good solution for reducing overconsumption and resource depletion. A common ground of PSSs contributing to sustainability is that PSS often provides services allowing people to use products instead of owning them, thereby reducing resource depletion and waste generation
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
