Abstract
The purpose of this study is to conceptualise a hotel-to-destination process of resilience building. The qualitative study describes managerial experiences of the impact of the COVID-19 pandemic. Problem-centred expert-interviews (21) were conducted with family-owned and chain-hotels in urban and rural destinations in Germany and Austria. This contribution is focused on networks at the destination level. It offers conclusions on the value-chain co-creation and cooperative business-models for destination resilience. The empirical findings emphasise the transformative role of stakeholder consolidation in resilient cooperative networks. This in turn highlights the integrative realignment of the value-chain of tourism enterprises in the destination. The research offers applied perspectives that elaborate on functional autonomy through regionally based cooperative business-models within the hotel-to-destination process of resilience development. The study thereby conceptualises resilience-knowledge within connected pillars for transformative tourism development: crisis experiences, resilience awareness, resilient value-chain co-creation, and locally based cooperation.
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