Abstract
Although IS measurement programs have long posed challenges in terms of focus and implementation, they have the potential to provide IS managers with the opportunity to improve software development and maintenance based on information not intuition. This article presents a framework that helps IS managers ensure that all critical aspects of the IS function are represented in a measurement program and that the metrics developed for each of them are based on the delineation of appropriate goals. Creating this comprehensive, custom-tailored program provides IS managers with the information they need to formulate targeted actions for improvement.
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