Abstract
Coworking spaces are shared office environments for independent professionals. Such spaces have been increasing rapidly throughout the world, and provide, in addition to basic business infrastructure, the opportunity for social interaction. This article explores social interaction in coworking spaces and reports the results of two studies. Study 1 (N = 69 coworkers) finds that social interaction in coworking spaces can take the form of social support. Study 2 further investigates social support among coworkers (N = 154 coworkers) and contrasts these results with those of social support among colleagues in traditional work organizations (N = 609). A moderated mediation model using time pressure and self-efficacy, based on the conservation of resources theory, is tested. Social support from both sources was positively related to performance satisfaction. Self-efficacy mediated this relationship in the employee sample, while in the coworking sample, self-efficacy only mediated the relationship between social support and performance satisfaction if time pressure was high. Thus, a mobilization of social support seems necessary in coworking spaces. We conclude that coworking spaces, as modern social work environments, should align flexible work infrastructure with well-constructed opportunities for social support.
Highlights
Coworking spaces are shared office environments for independent professionals (Pohler, 2012; Spinuzzi, 2012) and have been increasing rapidly
Raters agreed with regard to the category “informal social interactions” in 74, “exchange of information” in 33, “instrumental support” in 24, and “collaboration” in 16 situations
We described that social interactions in coworking spaces take the form of direct social support, but the effects of this social support are still unclear
Summary
Coworking spaces are shared office environments for independent professionals (Pohler, 2012; Spinuzzi, 2012) and have been increasing rapidly. Predominantly independent ones such as freelancers or remote workers, use these spaces as their places of business (Pohler, 2012). Most of these independent professionals worked from home prior to renting a place of work in a coworking space, where they may have suffered from feeling of isolation, among other problems (Spinuzzi, 2012). Coworking spaces represent one possible buffer against isolation by providing, in addition to business infrastructure, the opportunity for social interaction. We explore social interactions in a coworking space (Study 1) and question whether they can take the form of social support.
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