Coworker Trust and Knowledge Sharing among Public Sector Employees in Kenya.

Felix Kipkosgei,Seung-Wan Kang,Seung Yeon Son

doi:10.3390/ijerph17062009

Abstract

This study investigates the association between coworker trust and knowledge sharing among public sector employees with additional consideration of team-member exchange (TMX). It also accounts for the use of supportive technology as a determinant of coworker trust. The study aims to develop a framework to help organizations understand the complex associations among coworker trust, exchange, and knowledge sharing and recognizes the roles of supportive technology and task interdependence in those associations. A cross-sectional survey of 255 employees at three Kenyan public organizations was analyzed. A hierarchical regression analysis tested five hypotheses in eight models to estimate direct, moderating, and mediating relationships. Coworker trust was positively related to knowledge sharing and TMX. Supportive technology significantly moderated the relationships; however, task interdependence was not statistically significant. The results imply that organizations might increase knowledge sharing by focusing on building trustful bonds among workers.

Highlights

IntroductionJust like the management of other organizational resources, managing knowledge is important for an organization
Knowledge is a vital organizational asset [1,2,3]
The results indicated that the hypothesized model had the best fit

Summary

Introduction

Just like the management of other organizational resources, managing knowledge is important for an organization. Knowledge sharing is the most important knowledge management process [7]. Research on knowledge sharing is highly relevant in the 21st century, and many specialized journals and conferences, including those that focus on management, have been established [9]. Knowledge sharing in organizations is important to all the relevant stakeholders, intra-organizational knowledge is mostly not shared [10]. Trust has been conceptualized as and a vital organizing principle through which organizations allocate and coordinate. Sharing their activities [37]. Peronne, and Zaheer [37] suggest that trust influences

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Conclusion