Covid, work reorganisation and trust: the importance of employment relations

Abstract

ABSTRACT The world met the COVID-19 pandemic with various national strategies to handle the crisis. In Norway, upon the advice of health authorities, the government imposed a societal lockdown on 12 March 2020. This had major consequences for people’s work lives and organisations’ management and daily operations. Many employees were temporarily dismissed, while others suddenly had increased workloads. Working from home became the new normal for those who could perform their tasks online. We used survey data from April 2020 to investigate the impact of the changed work conditions on trust relations in the workplace. We asked whether the informants perceived the changes as consonant with the collective agreements. Trust in management increased significantly among those who were least affected but declined among those who experienced major changes at work. However, this distinction became less marked when we considered adherence to collective agreements and employee influence. This implies that management that ‘plays by the book’ can maintain a high level of trust amidst organisational change.