COVID‐19 critical success factors in Indian healthcare industry—A DEMATEL approach

Abstract

The prosed study aims to provide COVID‐19 critical success factors (CSF) associated with pandemic circumstances in the Indian healthcare industry (HCI). The CSF was identified via expert team inputs and a detailed literature review. The Decision‐Making Trial and Evaluation Laboratory (DEMATEL) method is used to determine the causal relationship between identified CSF. The methodology was supported by the case study of the Indian HCI. A total of 15 CSF in the Indian HCI during COVID‐19 are identified and prioritized using the DEMATEL method. The findings indicate that the high‐quality personal protective equipment (PPEs; LC8) and testing laboratories/facilities, centres, and kits (LC15) are the significant cause, and appropriate healthcare laws (LC13) are the least effect group. The study shows that policy and decision‐makers need to emphasize on LC8 and LC15 CSF in the Indian HCI and act accordingly to win the battle against post‐COVID‐19 circumstance. The policy/decision‐makers and healthcare administrations can identify the CSF and focus on that particular CSF. The identified CSF will help policy and decision‐makers swiftly build up the HCI to cope with the future pandemic.