Abstract
The global COVID-19 pandemic has significantly impacted universities worldwide, necessitating a swift transition from traditional face-to-face learning to online learning within a remarkably short time frame to ensure academic continuity. This study aims to explore COVID-19 and Emergency Online Learning: Perspective of Learners towards Communication Effect, Satisfaction and Productivity Level. Specifically, this study focuses on the experiences of BA118 students at UiTM Melaka and their communication with lecturers. Furthermore, the study aims to discover the satisfaction levels of BA118 students at UiTM Melaka in relation to online classes and to describe how online learning impacts student’s productivity. The findings presented in this paper are based on interviews conducted with a randomly selected group of 10 students who enrolled in the Diploma in Office Management and Technology (BA118) at UiTM Melaka.
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