Abstract

Market emphasizes the need for a strategic view of the digital transformation of business, where transformation signifies a trend that allows changes in the core business processes and contributes to the development of sustainable business models. Complexity of the business transformation process affects the emergence of certain challenges and problems that need to be overcome on the way to creating innovative business models that will enable the use of full organizational potential. Purpose of this research is to delineate the various difficulties in digital transformation and determine what are the challenges, issues, barriers, and problems that organizations face in the desire to transform business. Paper presents a review of the literature of relevant research bases, where a qualitative and quantitative analysis of the results was made. Results show the frequency of occurrence of certain difficulties in DT within four categories - challenges, issues, barriers and problems, but also the occurrence of difficulties in the inevitable transformation due to the Covid-19 pandemic. It can be said that the pandemic has affected rapid adjustments, but also changes in the business models of organizations and that it has indirectly initiated digital transformation projects within organizations accompanied by various challenges, issues, barriers, and problems.

Highlights

  • The world is facing a crisis caused by the Covid-19 pandemic

  • This paper presents an extension of research published in October 2019 by the authors [10] who looked at challenges, issues, barriers and problems related to digital transformation in 25 relevant papers

  • BASED ON LITERATURE REVIEW Given that the objectives of this paper are to identify challenges, issues, barriers and problems in the implementation of digital business transformation in general and to identify challenges or other obstacles posed by the Covid-19 pandemic for organizations, a qualitative literature review was performed in order to obtain detailed data on the mentioned research topic

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Summary

Introduction

The world is facing a crisis caused by the Covid-19 pandemic. Crisis sudden appearance, which certainly marks one of the most critical social and economic crises, has affected the reduction of the activities of all humanity, and the conduct of business activities in the normal conditions to which we have been accustomed so far. Social distancing, lockdown, restrictions on movement and restructuring of business are disturbances caused by the pandemic that has significantly transformed our daily lives and set requirements for accepting and getting used to the ‘‘new normal’’ way of life of all humanity. In such social and business conditions, information and communication technologies (ICT) have shown their importance and become crucial for the continuation of personal and business services and interactions [1]. These technologies can provide a lifeline in communication, information exchange, strategic decision making, training, and the supervision of business activities [3] and reduce the burden imposed by the pandemic on employers in various industrial areas

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