Abstract
Purpose: The purpose of this study is to present empirical data so that a long-term policy on working from home policy can be established by examining the differences in the perceptions of telecommuting that are held by freight forwarders and shipping companies and which were formed due to COVID-19.
 Research design, data, and methodology: We investigated the current status of freight forwarders and shipping companies, and selected from previous reviews the factors on telecommuting. Using a Likert five-point scale, a survey was conducted with executives and employees of freight forwarders and shipping companies. A difference test analysis (t-test) was conducted based on 112 valid samples.
 Results: Differences in perception were significant, depending on job instability, level of communication, work efficiency, and work performance. Overall, freight forwarder employees had a higher impact than shipping company employees on the remaining factors, except for work performance.
 Conclusions: This study suggests the necessity of a telecommuting policy based on analysis results and practical implications.
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