Abstract
Jacques Theureau and Geneviève Filippi The course of action and the design of computer-assisted coordination How is a current incident in traffic regulation on a parisian subway managed ? Conducted by two ergonomists, this empirical analysis of collective actions is grounded in a constructivist model, the concept of course of action, and a methodology combining observations, recordings and selfconfrontations. Concrete recommendations are made for orienting the design of traffic-control installations with computer assistance in coordinating actors -an alternative to the «cognitive crutches» now being proposed.
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