Country Road Bureaucracy: The Challenges of Social Service Delivery in an Economically Disadvantaged Rural State

Abstract

The devolution of state authority embedded in the 1996 federal welfare reform law (since reaffirmed in the 2006 reauthorization of this law) has enormous implications for economically disadvantaged adults and their families as well as those responsible for the local management and delivery of these welfare services. Although over a decade of welfare reform “impact” research currently exists, the majority of this literature focuses primarily on welfare clients in urban areas. This study identifies service delivery processes in rural areas in an Appalachian state with high levels of poverty and unemployment, limited economic resources for investment and development, and inadequate administrative capacity. Welfare reform affects urban and rural beneficiaries differently. This article highlights (1) the challenges faced by TANF caseworkers who implement welfare reform policies on a daily basis in West Virginia, (2) how these daily practices are heavily influenced by cultural and organization practices, and (3) the “chaining of social problems” found within welfare reform. The data used in this research come from focus groups with approximately eighty caseworkers in West Virginia. Implications for service delivery and public policy are discussed.