Abstract
This paper explores the conceptual differences between the GICA-Justicia Project initiative and other available models, process performance guidelines, and tools. Comparison was basically carried out through a review of specialized literature, papers, and reports; semi-structured interviews and focus groups with experts in the judicial quality assurance field from different countries; and applying the authors’ experience as technical counterparts in the GICA-Justicia Project (co-authoring a Quality Management Standard and training/auditing during the Quality Management System deployment and accreditation stages). The paper is meant to unveil how the GICA-Justicia Quality Management Model and the GICA-Justicia Quality Management Standard, as GICA-Justicia Project by-products, combine to create an innovative process performance approach to quality assurance in judicial environments.
Highlights
As reported by Poder Judicial (2010b), an initiative called GICA-Justicia Project (GJP from here on), carried out in Costa Ricas Judiciary during 2009 and 2010, created the specific tailor-made GICA-Justicia Quality Management Standard (GJP-Standard from here on) for Judiciary accreditations, by taking into account the particular characteristics of judicial environments and linking ISO-9000 like compliance requirements in a holistic and systematic fashion, upon which guidelines, a Quality Management System could be deployed.The purpose of this paper is to describe the GPJ in-house experience; highlighting the novelty, systematic and holistic features of both its GJP-Standard and its Quality Management Model (GJP-Model from here on) created and implemented
The paper targets to unveil to the reader the conceptual differences between the GJP-Standard and other process performance improvement approaches available for judiciary environments
The GJP-Model was primarily founded on the explicit needs of Judiciarys internal and external users previously identified during the familiarization stage (Poder Judicial 2010a), and its functional role was to become the highest rank ruling guideline for establishment the of any quality management standard related to the GICA-Justicia initiative in particular or any other quality management standard related to the Judiciary in general
Summary
As reported by Poder Judicial (2010b), an initiative called GICA-Justicia Project (GJP from here on), carried out in Costa Ricas Judiciary during 2009 and 2010, created the specific tailor-made GICA-Justicia Quality Management Standard (GJP-Standard from here on) for Judiciary accreditations, by taking into account the particular characteristics of judicial environments and linking ISO-9000 like compliance requirements in a holistic and systematic fashion, upon which guidelines, a Quality Management System could be deployed. The purpose of this paper is to describe the GPJ in-house experience; highlighting the novelty, systematic and holistic features of both its GJP-Standard and its Quality Management Model (GJP-Model from here on) created and implemented. The paper targets to unveil to the reader the conceptual differences between the GJP-Standard and other process performance improvement approaches available for judiciary environments. To the best of the authorsknowledge; heavily supported by literature review, focus groups and interviews to experts in the topic from different parts of the world, besides their complementary experience as technical counterparts in the GPJ (co-authoring the GJP-Standard and training/auditing during its quality management system deployment and accreditation stages), up to date, this is the only available quality management standard suited for adjudicative organizations where auditing is vested on a national third party accreditation body. The paper keeps a chronological narrative sequence, in order to aid the reader to follow GJPs thread line
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