Abstract
The author presents the concept of using cost of quality as an effective tool in implementation of a total-quality-management (TQM) approach. The essence of TQM is defined as the search for opportunities for improvement. TQM implementation and the need for baseline are discussed. The requirements for establishing a baseline are discussed, with the focus on cost of quality. The use of the cost-of-quality baseline is detailed, with emphasis on its continuous value. The establishment of certain 'universal truths' which address the use of TQM and cost of quality in a given environment is examined. >
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