Abstract
The purpose of this study was to examine the relationship between occupational stress and job performance by using self-administered questionnaires collected from Malaysian defense and security personnel involved in humanitarian aid in the Middle East. The results of the SmartPLS path model analysis show two important findings: (1) physiological pressure is associated with job performance and (2) psychological stress is associated with significant job performance. These results indicated that occupational stress in humanitarian aid does act as an important determinant in the performance of work in the organization's sample. Furthermore, discussions, implications and conclusions are explained.
Highlights
When disaster strikes, the UN and its agencies rush to deliver humanitarian assistance (UN, 2008)
All constructs which had the diagonal values of √ average variance extracted (AVE) were greater than the squared correlation with other constructs in off diagonal, showing that all constructs met the acceptable standard of discriminant validity (Henseler et al, 2009)
According to the majority respondents, the levels of physiological stress, psychological stress, and job performance are high. This situation posits that defence and security personnel have maximized their physical and spiritual potentials to implement their duties and responsibilities according to the humanitarian assistance operating procedures, but the chaos and unpredicted conditions that exist in the country may lead to decrease their abilities in enhancing job performance
Summary
The UN and its agencies rush to deliver humanitarian assistance (UN, 2008). Humanitarian assistance includes the material and logistical provision and distribution of aid for people that are in acute humanitarian emergency situations due to natural disasters such as floods in Pakistan in 2010, epidemics of cholera in Haiti in 2010 and conflicts in Afghanistan (Major 2012). Humanitarian assistance are frequently associated with lower stressor intensity than combat situations, humanitarian workers are still subjected to stressful situations. United Nations personnel and other humanitarian workers in the field continue to be subject to attacks. Stress comes from any situation or circumstance that require behavioral adjustment any change either good or bad is stressful or whether it’s positive or negative change, the physiological response is same (Colligan & Higgins, 2010)
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