Corporate intranets and business process management: a challenge for systems engineering

Abstract

This article draws together business process management, corporate intranets, and systems engineering. BPM aligns a company to its market value chain, and business processes become the primary channels for receiving and delivering value. They need to be managed holistically as processes, rather than through co-ordination of separate activities within disconnected functions. Intranets can mean anything from a single internal web site to a strategy for all internal IT systems. It is asserted that both corporate intranets and business processes should be systems engineered; the former to provide navigation of business processes, the latter to take account of the market value chain. This synergy should help the end user achieve extraordinary productivity improvement for the company.