Abstract
This study extends previous research on the antecedents and outcomes of frontline employee (FLE) burnout by empirically testing the direct and moderating effects of two coping strategies in a job demand stress–strain (burnout)–job performance model using data from a large Russian retail bank. Contrary to findings from North American-Western research and more limited studies of countries where collectivist values are emphasized, the study findings show that emotional exhaustion plays no mediating role in the job demand stressors–job performance relationship. Self-directed coping buffers the dysfunctional effects of job demand stressors on emotional exhaustion whereas ‘other-directed’ coping buffers the job demand stressors to job performance relationship. Implications of the results are discussed and future research avenues are offered.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
