Coping with Paradoxical Tensions: From Negative Emotion to Virtuous Cycles

Abstract

Emotions shape how individuals respond to paradoxical tensions. Extant research implies that positive emotions link to active or more positive means of resolving tensions, while negative emotions often lead to defence mechanisms and thus, more negative organizational outcomes. However, there is some evidence contradicting this assumption. Little is known about how and why some negative emotions lead to active responses. This study addresses this issue by studying how positive and negative emotions interact with cognitive reflections to shape active responses. Our results contribute to the literature by providing insight on how the cognitive reflections of taking responsibility for managing team, taking responsibility for coping with tensions, and reflections on one’s own ability to cope with paradoxical tensions can potentially shift vicious defensive cycles into virtuous ones.