Abstract
Child welfare organizations work directly with families to intervene in response to community concerns about child abuse and neglect. Other aspects of their services are symbolically conveyed through online presence. This paper explores the mediated culture of state-operated child protective services agencies with a focus on bureaucracy and gendered power. Our findings reveal alignment between mediated cultures that signify rigid, penalty-oriented bureaucratic cultures and those states with the highest substantiated rates of child maltreatment. Similarly, this content analysis indicated alignment between more family-oriented collaborative bureaucratic cultures of online websites for states with the lowest rates of substantiated child maltreatment.
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