Abstract
The overflow probability in an Erlang loss system is known to be decreasing convex in the number of servers. Here we consider the GI/M/m loss system with ordered entry and heterogeneous servers. We show that adding a sequence of servers with non-increasing (non-decreasing) service rates will yield a decreasing convex (log-concave) sequence of overflow probabilities. An optimal server allocation problem is solved as a direct application of these results.
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