Abstract
For any queuing model, average waiting time and average queue length are the main observable characteristics. Customer wants to have the waiting time in the system as minimum as possible that is queue length should be small. To monitor the average queue length of the system through control charts, in this paper control limits are established. Construction of Control chart for random queue length is done using method suggested by Haim Shore and also by using traditional Shewhart method. The performance of these two control charts is compared using performance measure ARL. It is observed performance of the system may be improved by using these control limits, the.
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