Contributions from organisational collaboration to business intelligence solutions success

Abstract

Researches on business intelligence (BI) show that there is still a high failure, sub-utilisation, and abandonment rates to its implementation. Factors related to organisational collaboration (OC) could contribute to the success of this kind of solutions. According to the multi-methodology proposed by Mingers (2006), the research was carried out in four stages: appreciation, analysis, assessment, and action. This way, a systematic literature review, a survey application to people who have participated in BI research and/or implementation projects, an exploratory factorial analysis, a composite additive indexes analysis and; finally, a Pearson's correlation analysis was developed. It resulted in 14 factors grouped in five dimensions showing that both intra and inter-organisational factors, contribute to the success of BI solutions from a managerial-organisational perspective.