Contribution of an inclusive climate to the work of culturally diverse healthcare teams: A qualitative descriptive design

Abstract

Cultural diversity in the healthcare sector is increasing, but knowledge about culturally diverse teams is limited and is needed to meet the challenges of the 21st century. The purpose of the study was to explore the contribution of an inclusive climate to the work of culturally diverse healthcare teams. This study had a qualitative descriptive design and was based on 17 interviews with healthcare professionals in an acute unit of a regional hospital in Sweden. A general inductive approach was used for analysing qualitative data. The COREQ checklist was used. The findings demonstrated the importance of highlighting the value of differences and similarities, by emphasising each individual’s uniqueness and looking beyond cultural differences; stimulating meaningful interactions by boosting social exchange and inspiring mutual support; and establishing engagement structures by encouraging structures for engaged leadership, fostering structures for cultural awareness, creating structured learning areas and striving to structure teamwork practices. In conclusion, the findings demonstrate the importance of introducing an inclusive climate into healthcare organisations and of reaping the benefits of cultural diversity in healthcare teams. It is also important to promote inclusive practices proactively and consistently in the workplace.