Abstract
The principles for commissioning in the national and independent healthcare systems are largely similar and much of BUPA's 60 years' experience in contracting and provider management of UK healthcare is applicable to the NHS as well. This paper discusses some of BUPA's current practices in demand and supply analysis, contracting and provider management. The paper provides examples of BUPA's ongoing work in quality monitoring and improvement, and describes how these are relevant for the NHS. Investment in commissioning competencies, tools and systems has paid off for BUPA, and there are great opportunities for continuously improving customer value in terms of cost, quality and service in both the public and private sectors.
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