Continuous Quality Improvement in Student Affairs: A Survey of Staff Opinions on the Work Environment

Abstract

As part of a continuous quality improvement initiative, student affairs staff members at the University of Massachusetts-Amherst were asked to provide opinions on the importance of and satisfaction with certain aspects of their work environments. The data were analyzed based on sex, race, length of service, and employment status (classified or professional), with most reported differences being based on employment status. Results of the survey are discussed, and efforts to improve the climate addressed.