Abstract
AbstractStand still for a moment and you'll be left in the dust by the competition in today's highly competitive, global manufacturing environment. Ford Motor Company's North Penn Electronics Facility has long recognized that the key to winning in its industry is continuous improvement in everything it does. This article details some of the major improvements North Penn achieved in quality, productivity, and customer satisfaction since the early 1990s, trends that have created a spirit of continuous improvement that permeates the organization and will carry it into the latter half of this decade and beyond.
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