Abstract
Department of Population and Civil Registration of Magelang City is a local government agency that run public services effectively and efficiently. It is because the service is oriented to the societies. This study aims to analyze supporting technology as performance support of the Department of Population and Civil Registration of Magelang City namely the Management Information System for Admissions Management of Population Administration Applications (SIMP3AK). This study belongs to the category of qualitative research. This study used interview as its method. The results show that the continuance usage of SIMP3AK is determined by the existence of three indicators, namely, trust, efficiency and effectiveness, and satisfaction.
Highlights
The use of technology in this era has been applied to fulfill various human needs both individually and in organizational groups
This study aims to analyze the sustainability of the efficiency and effectiveness of the SIMP3AK system in the Department of Population and Civil Registration of Magelang City
Data was collected through interviews with party respondents who were directly involved in SIMP3AK at the Department of Population and Civil Registration of Magelang City
Summary
The use of technology in this era has been applied to fulfill various human needs both individually and in organizational groups. Technology is used to support human activities and has been proven to increase productivity (Susilo & Rani, 2020). This means that today's human activities cannot be separated from the support of technology. Technology serves to form a system that integrates the activities of the users. Technology capabilities are able to form a system that can convey information quickly. The existence of an information system can change various aspects, starting from the way organizations act, interact, communicate, collaborate, to be able to support business activities (Limaj, et al, 2016)
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