Abstract

Conflict management research has focused on the personal nature of strategies employed and paid little attention to the contextual influences upon those strategy choices. The present study investigates several contextual influences and reveals that conceptions of professional role and of situational and organizational contexts are good discriminators of the choice of a conflict management strategy. In situations involving conflict inherent in professional truth‐telling/deception dilemmas, characteristics of professional role, and organizational situation are important influences upon nurses’ choices of a conflict management strategy.

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