Abstract
Contextual techniques--Contextual Design and other methods of field research--are recognized by the industry as critical for the development of products that work for their users. But there is still uncertainty as to how these techniques can be used to drive the development of totally new products--products that create new markets or transform their users' work in radical ways. If the work is completely changed, people say, then there is no work to study, so how can we do field research?This SIG explores answers to that question. We start with a real case from our own work as an example, then design field research approaches for cases proposed by participants.
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