Context-Sensitive and Individualized Support of Employees in Business Processes: Conceptual Design of a Semantic-Based Recommender System

Abstract

Even though personal working processes run into business processes and access the same databases, human working processes and business processes in most cases are moving into opposite directions. Hence, individual knowledge and process-related knowledge are two aspects that are still very separated from each other. This leads to the result that most of the organizational knowledge base is not used. This paper presents the conceptual design of a recommender system that individually supports employees to carry out their tasks in their working processes. Furthermore, the presented system enables users to enrich business processes with their knowledge. The system adapts to each employee's personal profile by analyzing knowledge gaps in the usage behavior. Hence, similarities can be identified and integrated in the organizational knowledge base that can be used to derive best practices and reference processes.