Context-Aware Expert Finding in Tag Based Knowledge Sharing Communities

Abstract

With the rapid development of online Knowledge Sharing Communities (KSCs), the problem of finding experts becomes increasingly important for knowledge propagation and putting crowd wisdom to work. A recent development trend of KSCs is to allow users to add text tags for annotating their posts, which are more accurate than traditional category information. However, how to leverage these user-generated tags for finding experts is still underdeveloped. To this end, this paper develops a novel approach for finding experts in tag based KSCs by leveraging tag context and the semantic relationship between tags. Specifically, the extracted prior knowledge and user profiles are first used for enriching the query tags to infer tag context, which represents the user’s latent information needs. Specifically, two different approaches for addressing the problem of tag sparseness in authority ranking are proposed. The first is a memory-based collaborative filtering approach, which leverages non-negative matrix factorization (NMF) to find similar users for alleviating tag sparseness. The second approach is based on Latent Dirichlet Allocation (LDA) topic model, which can further capture the latent semantic relationship between tags. A large-scale real-world data set is collected from a tag based Chinese commercial Q&A web site. Experimental results show that the proposed method outperforms several baseline methods with a significant margin.